Last updated: August 2026
Shakti E Solutions Private Limited ("Shakti", "we", "us", "our") is committed to protecting the privacy of our users and business associates (retailers, distributors, master distributors and white label partners) who use our website and platform. This policy explains what information we collect, how we use it, and the choices you have.
We use appropriate technical and organisational safeguards — including encrypted connections (SSL/TLS) — to protect data in transit and at rest. While no online platform can guarantee absolute security, we follow reasonable and current industry practices to prevent unauthorised access and misuse of information. If you have concerns about the security of your account, please contact us and we will respond as quickly as possible.
Information We Collect
To provide our AEPS, BBPS, DMT, recharge, Micro ATM and other services, we may collect: your name, contact number, email address, postal address; KYC documents such as Aadhaar and PAN details required for onboarding as a partner; transaction data including amounts, timestamps and beneficiary details; and technical data such as device information and IP address used to secure your account.
How We Use Your Information
We use the information you provide to activate and support your partner account, process transactions you initiate, calculate and pay commissions, resolve disputes and complaints, inform you about service updates and offers, prevent fraud and unauthorised use, and comply with our obligations under applicable law and RBI-linked banking correspondent guidelines.
Disclosure of Information
We share your information with banking partners, payment aggregators, billers and telecom operators only to the extent necessary to complete the services you request. We may also disclose information where required by law, regulation, or a valid order from a governmental or regulatory authority. We do not sell your personal information to third parties for marketing purposes.
Data Retention & Security
We retain personal and transaction data for as long as your account is active, and thereafter for the period required to meet our legal, accounting and regulatory obligations. Access to your data within our organisation is restricted to employees who need it to perform their role, and our team is trained in safe data-handling practices.
Your Choices
You may request a copy of the personal information we hold about you, ask us to correct inaccurate details, or request account closure, subject to our legal and regulatory retention requirements. To make any of these requests, write to us at info@shaktiesol.com.
Links to Other Websites
Our website and platform may contain links to third-party websites, including partner banks and billers. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies separately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.
Important Security Reminder
Shakti E Solutions will never ask you to share your login password, MPIN or one-time password (OTP) over phone, SMS or email. Please do not share these details with anyone claiming to represent us.